FAQs

Unfortunately, if your GP practice is not using Pippo then you cannot use this app. Pippo is only available to registered patients of practices who are using Pippo to manage their online appointment bookings. We recommend you talk to your practice to see if they plan to start using this service. Alternatively please contact us directly via our Contact Us page and we will notify you if your practice starts using Pippo.

Download the Pippo app from your app store and search for your practice. You can search by name or location. If your practice does not appear in the search results then they are not using Pippo for online appointment booking. You can also ask your practice directly if they are using Pippo.

Pippo is for everyone. It is freely available to Irish GPs and their practices and it is also free for all patients. The only requirements for using Pippo are that you are a registered patient with a practice who is signed up and using Pippo to manage their online appointment bookings. We recommend you check with your practice to see if they are using Pippo.  

Pippo is an online patient information portal that links directly to your GP's practice management system. This allows you to book your GP appointments online and pay for them all directly within the app. Pippo is designed to make it quick and easy for you to book your GP appointments, without ever having to call the practice. As we continue to develop Pippo we will add functionality such as repeat prescription ordering and your electronic health record that will all be available from directly within the app. Pippo is a game changer for how patients can manage their interactions with their GPs.

You can track your medication request or view your request history, click on "Medications" in the menu bar or select the "Request Medication" button. Then, click on "See Request History" on the right side of the screen.

Note: If you have dependents added to your Pippo account, ensure the correct patient’s name is selected to view their request history.

 

In this section, you will be able to view your medication requests along with their current status.

 

Medication Request Statuses:

 

• In Progress: Your request has been sent to your practice and is awaiting review by your GP.
• Completed and Sent to Pharmacy: Your request has been approved by your GP and sent to your nominated pharmacy.
• Declined: Your request was not approved by your GP. The reason for the rejection will be displayed under the declined request. The payment will be automatically refunded to your bank account. Please allow 3-5 business days for the refund to be processed; this timeframe may vary depending on your bank.

 

By clicking on a request, you can view the following details: patient name, practice, medication requested, duration, nominated pharmacy, charge, and status.

1. Log into the Pippo app: Open the app and go to the home screen. You’ll see an option titled "Request Medication". Click on this button.
2. View Previous Prescriptions: A summary of your prescriptions from the past 12 months will appear. You can only reorder medications that are approved for repeat requests.
3. Request Medication: Find the medication you'd like to reorder from the list of the repeated approved medications. Click the "Re-order" button next to the medication you wish to request.

Note: You can re-order more than one at the same time. By selecting "re-order".

4. Select Prescription Duration: Choose the duration for the prescription—either 1, 3, or 6 months—

Note: The duration of the prescription can be adjusted according to your GP’s decision.

5. Select the Pharmacy: In the Nominated Pharmacy section, from the drop-down list choose the pharmacy where you'd like your request to be sent .After selecting the pharmacy, click "Next Step".
6. Confirm Your Request: Review the information on the Request Confirmation screen to ensure everything is correct and click "Confirm & Pay".
7. Complete the Payment: Enter your email and payment card details, then click "Pre-authorize" to finalize your request.

Note: Please be advised that this is a refill request only. Your GP may adjust the duration or decline the request based on their medical judgment. If your request is declined, you will be notified, and the reason for rejection will be provided

Booking your GP appointments has never been this easy. Log into the Pippo app and you will see the option 'Book an appointment' on the home screen. Click this and choose what practitioner you want to see and what appointment type you need. Next, select the date and time that work best for you and follow the steps to confirm and/or pay for your appointment then and there.

For security reasons, Pippo will automatically log you out after 30 minutes from when you last interacted with the app. This is a security measure however if you would like to log out yourself, it's easy. Just click on your first name in the bottom right-hand corner of the app and select 'Logout' from the pop-up menu that will appear.

It's easy, search your app store for Pippo and download the app. Then select “Create Account” on the Pippo homepage. Next search for your practice by location or the practice name. Alternatively, you can scroll through the list of registered practices to find yours. Please note you must already be a registered patient of a practice that is using Pippo to use the app. Fill in your details and continue through the registration process. The final step will require you to enter your phone number and accept the app Terms and Conditions. A six-digit code will be sent to your phone number. Enter this into the app to verify your account. You will then receive an email when your practice has activated your account, once you receive this mail click  'Verify' and you can start using Pippo straight-away. If you can’t find your practice , select “Practice not found?” and you can put yourself on a list to be notified when your practice becomes available.

Click the 'Appointments' button at the bottom of the Pippo app screen to see a list of all upcoming appointments that you have booked via Pippo. You can also click 'See previous appointments' to view all previous appointments that you have booked through Pippo.

Click on your name icon in the bottom right of Pippo and select 'Profile' from the pop-up menu. Once in your profile click 'Edit your details' and you will be able to edit anything to do with your profile. We recommend you also inform your GP practice of any changes you make in order to ensure that they can still communicate with you as needed.

Adding a child or a dependant is easy. On the bottom right of the app, click your name or your first initial and then select 'Profile' from the pop-up menu. This is your profile which contains your name, DOB, address, phone number and practice details. Scroll down this page until you reach the 'Dependants' section. Select 'Add Dependant' and fill in your child's or dependant's details and select their relationship to you from a dropdown menu. When you’ve finished filling in the information hit the save button at the top of your screen and your dependant will be activated by the practice. Once activated you will be able to book appointments for your child or dependant. Please note that Dependants in Pippo are children who are under 18. If your child is over 18 they will need to have their own Pippo account. 

Yes, Pippo has been developed using privacy by design. For more information, you can view our full privacy policy at www.pippo.ie/privacy-policy.

This happens as part of your registration for Pippo and it is really simple. When you enter your phone number you will receive a text message with a unique code. Enter this into the box to continue with your registration. Once your registration is complete and has been accepted by your practice you will also receive an email with a 'Verify' link. Click this link to complete your registration and begin booking your GP appointments with Pippo. These two 2-step verifications allow Pippo to ensure that your mobile number and email address are correct and can be used to receive appointment reminders, receipts etc.

Pippo was built using the guiding principles of security by design. Pippo is encrypted in all aspects i.e. the database is encrypted using native AWS technologies, data disks are encrypted at rest and the transit of data is also encrypted.

Pippo was built using security by design. The app undergoes regular penetration testing to ensure that your data is secure. All aspects of Pippo use best-in-class encryption services to encrypt and protect all data both in transit and at rest.

To delete your account follow these simple steps. Select the icon at the bottom of the screen with the first letter of your name and select “profile” in the pop-up menu. Here you will find all of the personal information you’ve shared including your name, DOB, address, phone number and practice. Scroll to the bottom of the page and you will see the option to delete your account. By selecting remove you will be asked to confirm your decision to delete and upon confirmation; your account will be deleted.

The email address you used to register is stored with your practice for verification and communication purposes. You cannot change this in the app. If you would like to use a new email address we recommend deleting your account and re-registering for Pippo with your new email address.

If your appointment has been declined we advise you to contact your practice directly. You can also try to book another appointment slot and if you’re still having issues please contact your practice.

This is most likely an error to do with your bank or card details. We recommend you contact your practice by phone and let them know that you've had a problem paying online. They can then confirm your appointment and take your payment over the phone or send you a secure link to pay via SMS.

Appointment reminders are SMS text messages that are sent to your phone. If you are not receiving them please check with your practice directly to make sure they have your correct mobile number.

In order to use Pippo you must first be a registered patient of a GP practice that is using Pippo. If you have searched for your practice and cannot find it then it is likely that your practice is not using Pippo. If this is the case select 'Practice not found' and add your details to receive a notification if/when your practice activates Pippo. You can also ask your practice directly if they plan to use this service for their patients.

There may be an issue with your login details. Ensure the email you entered is correct and there are no spaces before or after the email entry. Please select the “Forgot Password” option on the login screen if you can't remember your password. You will be asked to enter the email you used to register with Pippo and an email with a reset password link will be sent to this address. If neither of these solutions work for you please contact your practice directly to check what details they have for you.