FAQs

Unfortunately, if your GP practice is not using Pippo then you cannot use this app. Pippo is only available to registered patients of practices who are using Pippo to manage their online appointment bookings. We recommend you talk to your practice to see if they plan to start using this service. Alternatively please contact us directly via our Contact Us page and we will notify you if your practice starts using Pippo.

Download the Pippo app from your app store and search for your practice. You can search by name or location. If your practice does not appear in the search results then they are not using Pippo for online appointment booking. You can also ask your practice directly if they are using Pippo.

Pippo is for everyone. It is freely available to Irish GPs and their practices and it is also free for all patients. The only requirements for using Pippo are that you are a registered patient with a practice who is signed up and using Pippo to manage their online appointment bookings. We recommend you check with your practice to see if they are using Pippo.  

Pippo is an online patient information portal that links directly to your GP's practice management system. This allows you to book your GP appointments online and pay for them all directly within the app. Pippo is designed to make it quick and easy for you to book your GP appointments, without ever having to call the practice. As we continue to develop Pippo we will add functionality such as repeat prescription ordering and your electronic health record that will all be available from directly within the app. Pippo is a game changer for how patients can manage their interactions with their GPs.

You can cancel any upcoming appointments that you’ve booked online

1. Log into your Pippo account.
2. From the top menu, click the "Appointments" button.
3. Select the appointment you wish to cancel by clicking on it.
4. Click the "Cancel Appointment" button.
5. In the pop-up window, click "Confirm" to cancel the appointment.

Note: Please contact your practice directly to request a refund for your cancellation.

You can reschedule any upcoming appointments that you’ve booked online.

1. Log into your Pippo account.
2. From the top menu, click the "Appointments" button.
3. Select the appointment you wish to reschedule by clicking on it.
4. Click the "Reschedule" button.
5. If an appointment note appears, tick the box "Please acknowledge the above to proceed" to continue, then click "Next".

Note: You can view the appointment details (e.g., Practice, Appointment Type, Practitioner), but these cannot be edited. You may add a note and change the date/time.

6. Click the calendar icon to pick a date. Available slots will be shown. Select the desired slot and click Next Step.
7. Review the appointment details and click Confirm.

Note: Appointments booked online cannot be rescheduled on the same day it is scheduled for through Pippo. To reschedule same day appointments, please contact the practice.

To register and create a Pippo account, you must already be a registered patient of a practice that uses Pippo.

1. Download the Pippo app: Search for "Pippo" in your app store or alternatively, you can register through the website by clicking the "Login" button.
2. Create Account: On the homepage, click “Create Account”.
3. Practice details: Search for your practice in the dropdown list. If you can’t find it, scroll through the list or click "Practice not found?" to join a waiting list for notifications when your practice becomes available.
4. Your details:  Fill in your personal details (you must be at least 18 years old). If you’re a GMS (General Medical Services) cardholder, select Yes and enter your Medical Card Number. If you’re a private patient, select No and click Next Step.
5. Your location: Provide your address (by Eircode or manually) and click Next Step.
6. Your Login: Enter your email address and re-enter to confirm it. Create a password

Note: must contain at least one number, one uppercase letter, one lowercase letter, one special character, and a minimum of 8 characters.

7. Verification: Enter your mobile number (must be registered in Ireland) and click Send Code to receive a verification code. Once entered, review and accept the Terms and Conditions, then click Register to complete your registration.

Note: If you don't receive the code within 2 minutes, click Resend Code. Once received, enter it and click Register."

8. Complete Registration: After registering, you’ll receive an email to verify your address. Click ‘Verify’ in the email to finish the process and start using Pippo.

Note: If you face any issues during registration (e.g., email verification failure or account mismatch), you will be able to login and re-register or click the "Resend" link to try again.

Booking your GP appointments has never been this easy. Just follow these steps:

1. Click on "Book an Appointment" .
2. If applicable, choose the Appointment Type Category from the dropdown menu.
3. Select the appointment type from the list. If the selected appointment has a charge, the Charge Amount will be displayed below.
4. Choose the Practitioner from the GP list, then enter the reason for your appointment in the provided text box (any additional information will help the practitioner understand the reason for your visit). Click Next Step.
5. Click the calendar icon to pick a date. Available slots will be shown. Select the desired slot and click Next Step.
6. Review the appointment details and click Confirm & Pay to finalize.

Note: If the appointment is free, the confirmation page will display the Confirm button, skipping the payment section.

7. If there is a charge, proceed with the payment. After successful payment, you will see the "Transaction Completed" message.
8. Once your appointment is confirmed, you will receive a confirmation email with all appointment details.

Note: If the appointment is declined, try selecting a different date or contact your practice for assistance.

Click the 'Appointments' button at the bottom of the Pippo app screen to see a list of all upcoming appointments that you have booked via Pippo. You can also click 'See previous appointments' to view all previous appointments that you have booked through Pippo.

Before booking an appointment for your dependant, ensure that you have added them to your profile and that they have been activated by the practice.

  Once your dependant is confirmed by the practice, follow these steps to book an appointment:

1. Click on "Book an Appointment".
2. Tick the ‘Appointment for Dependant’ checkbox and select your dependant from the list.
3. If applicable, choose the Appointment Type Category from the dropdown menu.
4. Select the appointment type from the list.
5. If the selected appointment type has a charge, the Charge Amount will be displayed below.
6. Choose the GP from the list, then enter the reason for your appointment in the provided text box (any additional information will help the practitioner understand the reason for your visit). Click Next Step.
7. Click the calendar icon to pick a date. Available slots will be shown. Select the desired slot and click Next Step.
8. Review the appointment details and click Confirm & Pay to finalize.

Note: If the appointment is free, the confirmation page will display the Confirm button, skipping the payment section.

9. If there is a charge, proceed with the payment. After successful payment, you will see the "Transaction Completed" message.
10. Once your appointment is confirmed, you will receive a confirmation email with all appointment details.

Note: If the appointment is declined, try selecting a different date or contact your practice for assistance.

Adding a child or dependant is easy. To do so, follow these steps:

1. On the bottom right of the app, click your name or your first initial.
2. From the pop-up menu, select 'Profile.' This will open your profile, which contains your name, DOB, address, phone number, and practice details.
3. Scroll down the page until you reach the 'Dependants' section.
4. Select 'Add Dependant' and enter your child or dependant's details.
5. Choose their relationship to you from the dropdown menu.
6. Once you’ve filled in the information, hit the save button at the top of your screen.

After saving, your dependant will be activated by the practice. And once your dependant is activated you will be able to book appointments for them.   Note: Dependants in Pippo are defined as children under 18. If your child is over 18, they will need to have their own Pippo account.

1. Log into the Pippo app: Open the app and go to the home screen. You’ll see an option titled "Request Medication". Click on this button.
2. View Previous Prescriptions: A summary of your prescriptions from the past 12 months will appear. You can only reorder medications that are approved for repeat requests.
3. Request Medication: Find the medication you'd like to reorder from the list of the repeated approved medications. Click the "Re-order" button next to the medication you wish to request.

Note: You can re-order more than one at the same time. By selecting "re-order".

4. Select Prescription Duration: Choose the duration for the prescription—either 1, 3, or 6 months—

Note: The duration of the prescription can be adjusted according to your GP’s decision.

5. Select the Pharmacy: In the Nominated Pharmacy section, from the drop-down list choose the pharmacy where you'd like your request to be sent .After selecting the pharmacy, click "Next Step".
6. Confirm Your Request: Review the information on the Request Confirmation screen to ensure everything is correct and click "Confirm & Pay".
7. Complete the Payment: Enter your email and payment card details, then click "Pre-authorize" to finalize your request.

Note: Please be advised that this is a refill request only. Your GP may adjust the duration or decline the request based on their medical judgment. If your request is declined, you will be notified, and the reason for rejection will be provided

You can track your medication request or view your request history, click on "Medications" in the menu bar or select the "Request Medication" button. Then, click on "See Request History" on the right side of the screen.

Note: If you have dependents added to your Pippo account, ensure the correct patient’s name is selected to view their request history.

 

In this section, you will be able to view your medication requests along with their current status.

 

Medication Request Statuses:

 

• In Progress: Your request has been sent to your practice and is awaiting review by your GP.
• Completed and Sent to Pharmacy: Your request has been approved by your GP and sent to your nominated pharmacy.
• Declined: Your request was not approved by your GP. The reason for the rejection will be displayed under the declined request. The payment will be automatically refunded to your bank account. Please allow 3-5 business days for the refund to be processed; this timeframe may vary depending on your bank.

 

By clicking on a request, you can view the following details: patient name, practice, medication requested, duration, nominated pharmacy, charge, and status.

Click on your name icon in the bottom right of Pippo and select 'Profile' from the pop-up menu. Once in your profile click 'Edit your details' and you will be able to edit anything to do with your profile. We recommend you also inform your GP practice of any changes you make in order to ensure that they can still communicate with you as needed.

Yes, Pippo has been developed using privacy by design. For more information, you can view our full privacy policy at www.pippo.ie/privacy-policy.

This happens as part of your registration for Pippo and it is really simple. When you enter your phone number you will receive a text message with a unique code. Enter this into the box to continue with your registration. Once your registration is complete and has been accepted by your practice you will also receive an email with a 'Verify' link. Click this link to complete your registration and begin booking your GP appointments with Pippo. These two 2-step verifications allow Pippo to ensure that your mobile number and email address are correct and can be used to receive appointment reminders, receipts etc.

Pippo was built using the guiding principles of security by design. Pippo is encrypted in all aspects i.e. the database is encrypted using native AWS technologies, data disks are encrypted at rest and the transit of data is also encrypted.

Pippo was built using security by design. The app undergoes regular penetration testing to ensure that your data is secure. All aspects of Pippo use best-in-class encryption services to encrypt and protect all data both in transit and at rest.

To delete your account follow these simple steps. Select the icon at the bottom of the screen with the first letter of your name and select “profile” in the pop-up menu. Here you will find all of the personal information you’ve shared including your name, DOB, address, phone number and practice. Scroll to the bottom of the page and you will see the option to delete your account. By selecting remove you will be asked to confirm your decision to delete and upon confirmation; your account will be deleted.

The email address you used to register is stored with your practice for verification and communication purposes. You cannot change this in the app. If you would like to use a new email address we recommend deleting your account and re-registering for Pippo with your new email address.

If your appointment has been declined we advise you to contact your practice directly. You can also try to book another appointment slot and if you’re still having issues please contact your practice.

This is most likely an error to do with your bank or card details. We recommend you contact your practice by phone and let them know that you've had a problem paying online. They can then confirm your appointment and take your payment over the phone or send you a secure link to pay via SMS.

Appointment reminders are SMS text messages that are sent to your phone. If you are not receiving them please check with your practice directly to make sure they have your correct mobile number.

In order to use Pippo you must first be a registered patient of a GP practice that is using Pippo. If you have searched for your practice and cannot find it then it is likely that your practice is not using Pippo. If this is the case select 'Practice not found' and add your details to receive a notification if/when your practice activates Pippo. You can also ask your practice directly if they plan to use this service for their patients.

There may be an issue with your login details. Ensure the email you entered is correct and there are no spaces before or after the email entry. Please select the “Forgot Password” option on the login screen if you can't remember your password. You will be asked to enter the email you used to register with Pippo and an email with a reset password link will be sent to this address. If neither of these solutions work for you please contact your practice directly to check what details they have for you.